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Verizon Wireless How to Contact Verizon Customer Service & Help

To get in contact with Verizon customer service, you can call 800-922-0204 for account and billing questions as well as technical support, or you can use their chat service 24/7.

Verizon FAQ's Popular Plans Find a Verizon Store Near You

Verizon's Customer Service Numbers

Existing Customers

Verizon's Customer Service team is available over the phone 8 AM-7 PM, Monday through Saturday, and 8 AM-5 PM on Sundays. You can also visit Verizon's website to use their chat service, create a support request, or request a callback. We recommend using the My Verizon app to pay your bill, monitor your data usage, and shop for deals.

Call (800) 922-0204
Call (888) 294-6804 (Prepaid)

New Customers

If you're in the market for a new phone plan from Verizon, you can contact their sales department by calling 800-225-5499 8 AM-10 PM ET Monday through Saturday and 9 AM-10 PM ET on Sundays. You can visit a Verizon store to purchase a new device and plan in person, or easily switch to Verizon online.

Call
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Other Verizon Contacts

Twitter @verizon
Facebook https://www.facebook.com/verizon
Phone
Customer Service: (800) 922-0204 (or 611 from your Verizon phone)
Sales: 
Website https://www.verizon.com/
Online ChatAvailable via Contact Page or Facebook Messenger
Contact Page https://www.verizon.com/support/contact-us/
My Verizon App iPhone, Android

Verizon Customer Service Ranking & Reputation

J.D. Power's 2020 wireless customer care study has Verizon firmly in second place behind T-Mobile. On a 1,000-point scale, Verizon scored at 817 points.

The study factors in Verizon customer chat along with interactions that take place over the phone and in person. Although Verizon isn't quite at the same level as T-Mobile when it comes to customer service, the carrier ranks well above AT&T. In particular, the Verizon customer service chat function

JD power study

Why Choose Verizon?

The quick answer? Coverage.

Verizon provides solid cell phone coverage throughout most of the U.S. and is consistently ranked the best network year after year. 

Verizon is also a great carrier to choose because they have all of the newest phones available, including Google Pixel phones, iPhones and Samsung Galaxy models. You can get a new phone for a great price by taking advantage of the various deals that Verizon have on offer throughout the year.

Verizon offers both prepaid and postpaid cell phone plan options with various data allowances.

If you're looking for unlimited data, Verizon has a number of plans that also include additional extras like mobile hotspot, Mexico and Canada roaming, and HD video streaming. 

To see the full list of Verizon's available cell phone plans, click "View Full Results." 

 

Cell Phone Plans

#1
Verizon
Verizon

15GB Prepaid Phone Plan
  • 15GB 4G LTE/5G data
  • Unlimited mobile hotspot data
$35.00/mo
$45 without AutoPay | AutoPay discount applies after 1st month
View Plan
#2
Verizon
Verizon

Unlimited Prepaid Phone Plan
  • Unlimited 4G LTE/5G data
  • 5GB mobile hotspot data
$50.00/mo
$60 without AutoPay | AutoPay discount applies after 1st month
View Plan
#3
Verizon
Verizon

Unlimited Welcome
  • Unlimited 5G speeds
  • No mobile hotspot data
  • Deal: Get $10 off per line for 1 line via monthly promo credits over 36 months. For new customers only
$55.00/mo
+ Taxes & Fees. Price includes AutoPay & Paperless discount.
+ $40 Upfront
View Plan
#4
Verizon
Verizon

Unlimited Plus Prepaid Phone Plan
  • Unlimited ​5G Ultra Wideband
  • 25GB mobile hotspot data
$60.00/mo
$70 without AutoPay | AutoPay discount applies after 1st month
View Plan
#5
Verizon
Verizon

Unlimited Plus
  • Unlimited 5G Ultra Wideband
  • 30GB mobile hotspot data
  • Deal: Get $10 off per line for 1 line via monthly promo credits over 36 months. For new customers only
$70.00/mo
+ Taxes & Fees. Price includes AutoPay & Paperless discount.
+ $40 Upfront
View Plan
Sorted by price
See More Plans
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Verizon FAQ's

You can view and pay Verizon bills online by logging into your My Verizon account (also available as an app). Make sure you know your Verizon account login information. Once you're logged in, you can make a one-time payment, or setup an autopay schedule for automatic payments.
Over 70% of the country is covered with 4G LTE service on Verizon's network, making it the most reliable carrier overall. Verizon's 5G network covers around 11% of the country, and will continue to grow. Check out our coverage maps to see how Verizon's coverage compares to AT&T and T-Mobile.
Absolutely. Verizon have all of the popular phone models available, including the latest iPhones, Samsung Galaxy phones, and Google Pixel models. You have two options when buying a phone from Verizon—buy it outright at full price, or pay for it in monthly installments over 24 months. If you want to get a deal on a new phone, you'll need to go for the monthly installments option. Check out all the latest Verizon cell phone deals.
Yes, it's easy to keep your current phone number when you switch to Verizon. Simply let Verizon know that you'd like to keep your number when you sign up for a new plan. You'll need to provide your account information for your current carrier and Verizon will handle the number porting process.
Most of Verizon's current plans no longer charge overage fees for going over your data allowance. Instead, if you use more than your allowed data for the month, your speeds will be slowed down until the beginning of your next billing cycle. If you're on a Verizon plan that does charge overages, you can log into My Verizon and turn on Safety Mode to have your data slowed down instead of paying overage fees.
Yes, Verizon have a number of shared family plans available on both their prepaid and postpaid plan options. Whether you want unlimited data for all of your lines, or want to share a limited data amount across multiple lines, Verizon have a plan for you.
Yes, Verizon offers cell phone deals regularly throughout the year. You can take advantage of buy one, get one free offers, discounted phones with a trade-in, and other great discounts.
Verizon offers discounted plans to veterans, cadets, military and their families. Discounts vary depending on the plan you choose and the number of lines on your account. You can also get additional discounts on accessories from Verizon. To qualify for a military discount, you'll need to provide proof of your military or veteran status.
Select Verizon unlimited cell phone plans come with a mobile hotspot allowance. The Do More Unlimited Plan and Play More Unlimited Plan both come with 15GB of hotspot data. The premium Get More Unlimited Plan comes with 50GB of hotspot data.
The easiest way to get an actual human to help you is to ask for it repeatedly. You can repeat "talk to an agent" or "speak with a representative" to the automated response robot and eventually you should be connected. In some cases, you'll need to enter some preliminary information about your account before you can get connected to a real-life customer support rep.
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