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Contact Windstream Windstream
Customer Service & Help

Whether you're an existing customer looking for help or a new one trying to sign up for service, easily find a way to connect with and learn more about Windstream.

Windstream FAQs Popular Plans

Windstream's Contact Options

Existing Customers

If you're a current Windstream customer, get in touch with Windstream's support team at the number below. Customer service agents are available Mon-Fri 7am-8pm (ET) and Saturday from 8:30am-5pm (ET). 

Call (800) 347-1991

New Customers

To check internet pricing and availability in your area, contact Windstream's sales team today. The Sales Team is available Mon-Fri 7:30am-8pm (ET) and Saturday 8:30am-6pm (ET). 

Call
Visit Site

Other Windstream Contacts

Twitter @Talk2Windstream
Facebook https://www.facebook.com/GoKineticHome/
Phone
Sales:
Customer Service & Billing: (866) 445-8084

Check Order Status: (800) 481-5441
24/7 Technical Support: (800) 347-1991
Financial Services: (800) 537-7755
Website www.windstream.com
Contact Page www.windstream.com/contact-us
Apps iPhone, Android

Windstream FAQs

Windstream was founded in 2006 and is owned by Windstream Holdings Inc., which is based in Little Rock, Arkansas. It provides internet and home phone services to select areas of the U.S.
Residential Windstream service is currently offered in 18 states, including Texas, Mississippi, Nebraska, New York, Kentucky, and New Mexico. Note that only select areas of each state covered can receive internet service from Windstream.
Windstream's DSL internet service offers speeds between 4Mbps and 75Mbps, while their fiber service offers speeds up to 1Gbps.
Windstream offers their customers high speed internet via DSL and fiber, although fiber internet options aren't widely available yet.
No, Windstream does not cap their data. All of their internet plans come with unlimited data so you don't have to worry about data overages or being left without internet before your month is up.
Windstream does not require their customers to sign a contract. Once you sign up for a Windstream internet plan, you're free to cancel at any time and you won't have to pay any early termination fees.
You will need a compatible modem and router (if you want WiFi access) in order to use your Windstream internet plan. You have the option to bring your own modem and router or you can rent one from Windstream for a small monthly fee.
Yes, when you sign up for a Windstream internet plan you will need to pay a $35 professional installation fee.
Yes! With Windstream, you have the option to bundle your internet with phone service and/or TV. You'll also receive a bundle discount when you sign up for multiple services.

Windstream's Customer Service & Reputation

Major pain points for Windstream customers seem to be billing and cancellation issues. To avoid issues yourself, get everything in writing and ensure that you're watching your bill closely each month. 

Another issue you might find is that the service isn't working as expected. If you decide to go with Windstream, ensure that your service is up and running with satisfactory service and speeds before you sign off on installation. You can even do a speed test right there on the spot.

windstream customer service

Why Choose Windstream?

Windstream offers their customers the power of choice. Not only can you choose between a wide range of internet speeds and services, the installation fee is incredibly low and you don't have to sign a contract. 

On top of that, Windstream offers customers the choice between two internet connection types and 24/7 customer support. 


Windstream offers a wide range of internet speeds to cater to all needs. Whether you live alone or you have a family of four, you'll be able to find a Windstream internet plan to suit your situation. 

With reasonable upfront fees and low monthly rates, you should absolutely check out their plans today.

Don't forget to consider bundling your TV and home phone services in order to get a nice little discount on your monthly bill. 

Internet Plans

#1
Kinetic
Kinetic

100 Mbps
  • Fiber 100/100 Mbps
  • Unlimited Data
$24.99/mo
for 12 months. This advertised price includes a $5.00 credit for AutoPay enrollment.
View Plan
#2
Kinetic
Kinetic

300 Mbps
  • Fiber 300/300 Mbps
  • Unlimited Data
$39.99/mo
for 12 months. This advertised price includes a $5.00 credit for AutoPay enrollment.
View Plan
#3
Kinetic
Kinetic

300 Mbps
  • Fiber 300/300 Mbps
  • Unlimited Data
$39.99/mo
for 12 months. This advertised price includes a $5.00 credit for AutoPay enrollment.
View Plan
#4
Kinetic
Kinetic

1 Gig
  • Fiber 1000/1000 Mbps
  • Unlimited Data
  • Deal: New customers get up to $100 via Kinetic Reward Prepaid Mastercard
$49.99/mo
for 12 months. This advertised price includes a $5.00 credit for AutoPay enrollment.
View Plan
#5
Kinetic
Kinetic

1 Gig
  • Fiber 1000/1000 Mbps
  • Unlimited Data
  • Deal: New customers get up to $100 via Kinetic Reward Prepaid Mastercard
$59.99/mo
for 12 months. This advertised price includes a $5.00 credit for AutoPay enrollment.
View Plan
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